For Oversea.（海外からのお客様へ）
- About the order method
- Explanation of order form
- Payment methods
- Shipping method and cost
- Customs fee (Tariff)
- Where there is a problem with the item
- Size of items
- Question e-mail
How to order
Orders from foreign countries will be accepted through the following online order form. Our shopping cart is only for people in Japan, so all others must order by the online order form.
Please thoroughly read the following notes first before sending the online order form.
It informs them of the order result within three days. However, it is not possible to confirm it on Saturday, Sunday, and holiday.(Japan standard time)
About the commodity that can be ordered
! Notes
Order production commodity and commodity usually sold.
※ However, the commodity that there is a stock in point to get mail has the person ordered in Japan with the shopping cart.
Therefore, please acknowledge being not able to receive the order I am sorry when the stock disappears.
If it is possible to apply in the time limit for the order production commodity, it is possible to buy it surely.
1. Explanation of order form
Please input all English. (Please do not use the language that depends on the country.) |
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| Product code: | Please input the product number described in the details of the commodity page. ex. 000-0000 |
|---|---|
| Color: | Please input the color number described in the details of the commodity page. ex. 1: Pink |
| Price: | Please input the price of the commodity price. (It is described to the details of the commodity page) ex. ￥00,000 |
| Name: | Please input your formal name concisely. |
| Payment method: | Please select the bank transfer or PAYPAL. |
| Telephone number: | Please input the telephone number. |
ZIP (Postal) code: |
Please input the ZIP (Postal) code. |
| Country: | Please input the name of a country where it lives. ex. England |
| Address: | Please input the address in the addressee concisely. |
| Remarks column | Please fill it in here when there are uneasiness and an uncertain point in the order. ex. The mistake will not occur easily if it writes whether the color that the color number and customer think about is the same. When it can explain the commodity like pink in thin one etc. to be ordered, it is welcome when there are two color pink color. |
Please do the order mail from the above-mentioned mail form, and wait for the reply from our company.
An overseas exclusive use: The order form is opened.
2. Payment methods
Please pay while following directions in the e-mail from our company.
We will only correspond through Bank transfers and PayPal.
It will take time to do bank transfers for your order, so please think ahead and have the money ready before the due date for your payment.
※ Payments through methods besides Bank transfer and PayPal are not accepted.
3. Shipping method and cost
After we have confirmed receiving your payment, we will ship your item(s).
Our company will ship the items through EMS mail.
For overseas shipping, the customer pays for the shipping fee.
The cost of shipping depends on the weight and destination of the package.
EMS: Shipping rate table of cost in relation to weight and destination.
The total shipping cost may be different depending on your mailing address and weight of the sent item(s), so please confirm it with a reply e-mail of the order to us.
4. Customs fee (Tariff)
You may be charged a customs fee when you receive your package.
Because that is determined by your country's customs agent, our company will not know whether your country will charge it or not. (The customs fee is different for each country for the products and depending on the material)
So please research your country's customs laws on your own and pay for the fee if it applies. We apologize for any inconveniences.
5. Where there is a problem with the item
Please e-mail our company within three days of receiving your item, if there is a defect or damage with your item.
(E-mail: w-info@marymagdalene.jp)
We will respond and exchange your item for a replacement.
When there is not taking the place of the commodity, It responds to returned goods.
However, we will not respond to replacements or returns if the problem is that you made a mistake with your order and ordered the wrong color or size, so please examine your order carefully before sending it.
6. Size of items
Our items are generally made in Japan women's size 9, which is approximately US misses' size 6. They usually will not be able to accommodate people larger than that.
About a Japanese size
Please confirm the image below.
7. Question e-mail
This is the e-mail address to reach us by if you have any questions.
( E-mail: w-info@marymagdalene.jp )
Our company is closed during weekends and on holidays.
It usually takes up to three days for us to get to your e-mail, but we will do our best to reply as soon as possible. So please send your questions a few days before you order to give us time to read it.